Shipping policy

Thank you for shopping with us at rahinama24.com We strive to ensure that your order reaches you as quickly and securely as possible. Please take a moment to read our shipping policy for detailed information about shipping methods, delivery times, and costs.

1. Shipping Methods

We offer the following shipping methods for physical products (books, printed notes):

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-3 business days (available for select locations).
• International Shipping: Available for select countries (delivery times vary by destination).

For digital products (e-books, downloadable notes), no shipping is required. You will receive an email with a download link immediately after payment is processed.

2. Shipping Charges

Shipping charges depend on the weight and destination of your order. The shipping cost will be calculated at checkout before you finalize your purchase.

• Free Shipping: We offer free standard shipping on orders over ₹499
• Flat Rate Shipping: Varies
• International Shipping: International shipping charges are calculated at checkout based on the destination and weight of your order.

3. Processing Time

Orders are processed within 1-2 business days. Please note that business days are Monday through Friday, excluding holidays. Orders placed over the weekend or on public holidays will be processed the following business day.

• Order Confirmation: Once your order is placed, you will receive an order confirmation email.
• Shipping Confirmation: When your order ships, you will receive a tracking number along with a shipping confirmation email.

4. Delivery Times

• Domestic Orders: Orders are generally delivered within 5-7 business days, depending on your location and shipping method.
• Express Shipping: For express orders, delivery will take 2-3 business days.
• International Orders: Delivery times for international orders vary based on the destination country. International orders can take anywhere from 7-21 business days.

5. Shipping Restrictions

We currently only ship to the following locations:

• India: All domestic locations.
• International Shipping: Available to select countries. Please check during checkout for availability in your country.

We do not ship to P.O. Boxes or APO/FPO addresses.

6. Tracking Your Order

Once your order has been shipped, you will receive an email containing the tracking number and a link to track your shipment through our carrier partner.

If you have trouble tracking your package, please feel free to contact us at rahinama24stemgroup@gmail.com or 7388943059

7. Shipping Delays

While we strive to deliver your order as quickly as possible, occasional delays may occur due to high order volume, holidays, or unforeseen circumstances (e.g., weather, natural disasters, or customs delays for national and international orders).

If there are any significant delays with your order, we will notify you via email.

8. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us within 10 business days. We will investigate the issue with the carrier and arrange for a replacement or refund based on the situation.

9. Customs and Import Taxes (For International Orders)

For international orders, you may be subject to customs duties, taxes, and fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the total cost at checkout. Please check with your local customs office for more information.

10. Payment Gateway - Razorpay

All transactions on our website are processed securely through Razorpay. You can choose to pay using a variety of methods, including credit/debit cards, UPI, and wallets. For any issues related to payments, please refer to Razorpay’s support page or contact us directly.

11. Contact Us

If you have any questions or concerns about shipping, please reach out to us at:

• Email: rahinama24stemgroup@gmail.com
• Phone: 7388943059
• Business Hours: Monday – Saturday (excluding national holidays), 9 AM - 6 PM (IST)

Thank you for choosing rahinama24.com for your books and notes and other study material needs! We look forward to delivering your products promptly.