IGNOU BOOK | E-Governance[BPAG-173] English medium

Product Overview & Details

E-Governance

E-Governance refers to the use of Information and Communication Technology (ICT), particularly computers, the internet and digital platforms, in government administration and the delivery of public services. Its main objective is to make governance efficient, transparent, accountable, accessible and citizen-oriented.

E-Governance enables citizens to access government services and information through digital platforms. Services such as online applications, certificates, tax payments, registration, welfare schemes and access to government information can be provided electronically. This reduces paperwork, saves time and improves communication between citizens and government.

Objectives of E-Governance

1. To provide government services quickly and conveniently.
2. To increase transparency and accountability in administration.
3. To reduce administrative costs and unnecessary paperwork.
4. To improve the efficiency and quality of public services.
5. To increase citizen participation in governance.
6. To improve coordination among government departments.

Types of E-Governance

• G2C (Government to Citizen): Delivery of government services and information to citizens.
• G2G (Government to Government): Digital communication and coordination between government departments.
• G2B (Government to Business): Digital services and interaction between government and businesses.
• G2E (Government to Employee): Digital services provided by government to its employees.

Challenges of E-Governance

Major challenges include the digital divide, lack of digital literacy, inadequate internet infrastructure, cybersecurity threats, data privacy concerns and resistance to technological change. Ensuring access to digital services for disadvantaged and remote communities is also important.

Conclusion

E-Governance is an important instrument of modern administration. By using technology effectively and ensuring digital inclusion, governments can improve public service delivery, transparency and citizen participation.